Customer Service Representative

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer support; they love talking to people and proactively solving issues. This role is crucial in ensuring customer satisfaction and fostering positive relationships with our clients. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information regarding products, services, and policies.
• Handle outbound calling to follow up on customer issues or feedback.
• Analyze customer needs and recommend appropriate solutions.
• Maintain detailed records of customer interactions and transactions in our computerized system.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Uphold high standards of phone etiquette while interacting with customers.
• Able to analyze multiple customer credentials in between daily phone calls and emails.

Qualifications

• Previous experience in a customer support role, preferably in a call center environment.
• Proficient in using office software and computerized systems for data entry and record keeping.
• Strong analytical skills to assess customer needs effectively.
• Excellent verbal and written communication skills.
• Fosters positive customer relationships, aligning customer needs with business strategy to achieve successful outcomes. Accountable for customer satisfaction and commitment.
• A positive attitude with a strong commitment to providing outstanding service.
• High school diploma or equivalent
• Minimum 1-2 years of customer service experience preferred.
• Strong PC proficiency to include Microsoft Office Word, Excel.
• Strong interpersonal skills.

Join us as we strive to enhance our customers' experiences through dedicated support and exceptional service!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance