Case Study: How McKenzie-Willamette Medical Center Addresses Access Control Blind Spots

From Reluctance to Results: How a Medical Center Found Peace of Mind with Green Security

When Brian Bartel, the Director Materials Management McKenzie-Willamette Medical Center tasked with vendor compliance and security, was first approached about switching credentialing systems, his answer was a hard no. “It’s just another implementation to manage,” he said. “Why fix what isn’t broken?”

But what happened next surprised even him.

The Breaking Point: A System That Wasn’t as Secure as It Seemed

For years, Brian’s hospital relied on its incumbent credentialing provider—a household name in the market. On paper, everything seemed to work just fine. In reality? Gaps were widening. Vendors slipped in through unmonitored loading docks. The system lacked real-time visibility. And despite a front-entry kiosk, tracking was patchy at best.

“We could track vendors entering through the ER,” Brian admitted, “but the loading docks? A blind spot.”

It wasn’t just a compliance risk—it was a security liability and a gap he was looking to shore up.

The Tipping Point: Market-Validated Input

Green Security didn’t win over Brian with a flashy sales pitch or its marketing outreach. Instead, it came through referrals from trusted peers, vendor feedback, and a reputation for ease-of-use.

“Vendors told us, point-blank: ‘Of all the credentialing companies, Green Security is the easiest to work with,” Brian recalled.

Even skeptical leadership couldn’t ignore that.

The Switch: Simplicity Where Others Complicate

In early 2025, the hospital made the leap to Green Security after carefully evaluating security concerns and their commitment to community health. Their implementation was headed by Andrew Massey, Green Security’s Implementation Director and a former hospital credentialing administrator. His expertise turned dreaded “implementation headaches” into a seamless transition.

“Andrew knew our pain points before we did,” Brian said. “Their implementation team didn’t just deploy software—they helped us create policies and solved problems.”

Targeted email campaigns onboarded vendors fast. Real-time dashboards eliminated blind spots. Suddenly, the loading dock wasn’t a vulnerability—it was controlled, compliant, and visible.

The Outcome: More Than Compliance—Confidence

Today, the hospital uses Green Security’s platform to manage a vendor staging room, where shipments are processed before reaching the OR. Future integrations, like RFID badge access control and tracking, are already in discussion.

“From the support of an implementation team, and access to resources like a customer success manager keeping us on a path to improved compliance… It’s just easier to work with Green,” Brian said. “Period.”

The Lesson: Sometimes, ‘Good Enough’ Isn’t

Brian’s final takeaway?

“If you asked me today if I’m in the market to change credentialing companies, the answer is still no. Not because I’m reluctant— but because we finally found a partner that delivers.”

Green Security didn’t just replace the system. It restored peace of mind.

To learn more about Green Security's seamless implementation process, contact us today.